Administrative and operational support for practices offering Medicare-reimbursable CCM services.
CCM is a program that enables eligible practices to provide non-face-to-face care coordination to qualifying patients. When properly implemented, CCM can help practices extend their care delivery model, improve patient engagement, and generate additional reimbursement for services already being provided informally. CCM involves developing comprehensive care plans, monthly patient outreach, medication management coordination, and regular documentation of care activities.
Many physician offices already provide ongoing care coordination for patients with chronic conditions, but may not have the administrative infrastructure to bill for it. Our support helps practices formalize these workflows, meet program documentation requirements, and align their billing processes for appropriate reimbursement. We assist with program setup, patient enrollment processes, monthly care plan management, and billing documentation to help ensure compliance with program guidelines.
Help establishing the workflows, documentation templates, and processes needed to launch a CCM program.
Assistance with patient identification, consent processes, and enrollment documentation.
Support for ongoing care plan management, patient outreach, and activity documentation.
Structured workflows to support proper documentation of all CCM-related activities.
Coordination with your billing team to support accurate and timely claim submission for CCM services.
Regular reporting on program metrics to identify opportunities for improvement and growth.
Patients enrolled in a CCM program receive structured, proactive care coordination that can help improve medication adherence, reduce gaps in care, and provide a direct line of communication with their care team between office visits. This ongoing support model is particularly valuable for patients managing multiple chronic conditions such as diabetes, hypertension, heart disease, and COPD.
Our support model is designed to integrate with your existing practice operations. We work with your clinical and administrative teams to establish workflows that are sustainable, compliant, and scalable. Whether your practice is launching a new CCM program or looking to optimize an existing one, we provide the operational framework to support long-term success.
We understand that every practice is different, which is why our approach begins with a thorough assessment of your current operations, patient population, and program goals. From there, we design a support plan that fits your specific needs.